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Shipping policy

Delivery Conditions

Fulfillment Location: Outdoorline, Pri bitúnku 11, 040 01 Košice, Slovakia

We ship orders worldwide from our warehouse in Košice, Slovakia. Most orders are dispatched the same day they are received.

Select your country to see shipping options: -- Choose your country -- Austria Belgium Bulgaria Croatia Cyprus Czechia Denmark Finland France Germany Greece Hungary Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden Åland Islands Switzerland Norway United Kingdom United States Canada Other countries

👇 Please select your country from the dropdown above to see available shipping options and prices.

Additional Information

Refused Deliveries

If a delivery is rejected or refused by the customer, a penalty fee will apply to cover return shipping and handling costs:

  • EU countries: Penalty fee of €20-30 (depending on country and courier) plus the original shipping cost will not be refunded
  • Non-EU countries: Penalty fee of €40-100 (depending on country and courier) plus the original shipping cost will not be refunded

The penalty fee covers the cost charged by the courier service for returning the refused package back to our warehouse.

Tracking

All shipments include tracking. You will receive a tracking number via email once your order has been dispatched.

Delivery Address

Please ensure your delivery address is complete and accurate. We cannot be responsible for delays or non-delivery due to incorrect address information.

Business Days

All delivery times refer to business days (Monday-Friday), excluding public holidays in the destination country.

Questions?

If you have any questions about shipping to your country or need assistance with your order, please contact us at info@outdoorline.eu

(function () { /* ======================================================================= RATES - one entry per Shopify shipping zone. EDIT PRICES HERE. ======================================================================= */ var EXPRESS_NOTE = '*Delivery time can be longer if you are located in a remote area'; var ZONES = { /* Shopify zone: Austria, Germany, Netherlands */ dach: [ { method: 'DPD', price: '&euro;9.00', delivery: 'D+3-5 business days', note: 'For orders &euro;0-&euro;99.99' }, { method: 'DPD', price: '&euro;7.00', delivery: 'D+3-5 business days', note: 'For orders &euro;100+' }, { method: 'DPD - pickup point', price: '&euro;9.00', delivery: 'D+3-5 business days', note: 'For orders &euro;0-&euro;99.99. Select pickup location in the next step' }, { method: 'DPD - pickup point', price: '&euro;8.00', delivery: 'D+3-5 business days', note: 'For orders &euro;100+. Select pickup location in the next step' }, { method: 'DHL economy', price: '&euro;9.50', delivery: 'D+3-5 business days', note: 'For orders &euro;0-&euro;99.99' }, { method: 'DHL economy', price: '&euro;8.00', delivery: 'D+3-5 business days', note: 'For orders &euro;100+' }, { method: 'DHL express', price: '&euro;21.00', delivery: 'D+1-2 business days*', note: 'Available for orders &euro;15+. ' + EXPRESS_NOTE } ], /* Shopify zone: Bulgaria, Romania */ bgro: [ { method: 'DPD - pickup point', price: '&euro;8.00', delivery: 'D+3-5 business days', note: 'Select pickup location in the next step' }, { method: 'DPD - delivery to address', price: '&euro;9.50', delivery: 'D+3-5 business days' }, { method: 'DHL express', price: '&euro;21.00', delivery: 'D+1-2 business days*', note: 'Available for orders &euro;15+. ' + EXPRESS_NOTE } ], /* Shopify zone: Croatia, Slovenia */ hrsi: [ { method: 'DPD - pickup point', price: '&euro;8.00', delivery: 'D+3-5 business days', note: 'Select pickup location in the next step' }, { method: 'DPD - delivery to address', price: '&euro;8.50', delivery: 'D+3-5 business days', note: 'For orders &euro;0-&euro;99.99' }, { method: 'DPD - delivery to address', price: '&euro;8.00', delivery: 'D+3-5 business days', note: 'For orders &euro;100+' }, { method: 'DHL express', price: '&euro;21.00', delivery: 'D+1-2 business days*', note: 'Available for orders &euro;15+. ' + EXPRESS_NOTE } ], /* Shopify zone: Czechia */ cz: [ { method: 'DPD - v&yacute;dejn&iacute; m&iacute;sto (pickup point)', price: '&euro;3.50', delivery: 'D+1-2 business days', note: 'Select pickup location in the next step' }, { method: 'DPD - na adresu (delivery to address)', price: '&euro;5.50', delivery: 'D+1-2 business days' } ], /* Shopify zone: France, Italy, Spain, Belgium, Luxembourg, Liechtenstein */ west: [ { method: 'DPD', price: '&euro;9.50', delivery: 'D+3-5 business days' }, { method: 'DPD - pickup point', price: '&euro;9.50', delivery: 'D+3-5 business days', note: 'Select pickup location in the next step' }, { method: 'DHL economy', price: '&euro;13.00', delivery: 'D+3-5 business days', note: 'For orders &euro;0-&euro;29.99' }, { method: 'DHL economy', price: '&euro;9.50', delivery: 'D+3-5 business days', note: 'For orders &euro;30+' }, { method: 'DHL express', price: '&euro;21.00', delivery: 'D+1-2 business days*', note: 'Available for orders &euro;15+. ' + EXPRESS_NOTE } ], /* Shopify zone: Greece, Latvia, Lithuania, Portugal, Finland, Sweden, Denmark, Ireland */ nordbalt: [ { method: 'DHL economy', price: '&euro;13.00', delivery: 'D+5-8 business days', note: 'For orders &euro;0-&euro;29.99' }, { method: 'DHL economy', price: '&euro;9.50', delivery: 'D+5-8 business days', note: 'For orders &euro;30-&euro;99.99' }, { method: 'DHL economy', price: '&euro;9.00', delivery: 'D+5-8 business days', note: 'For orders &euro;100+' }, { method: 'DHL express', price: '&euro;21.00', delivery: 'D+1-2 business days*', note: 'Available for orders &euro;15+. ' + EXPRESS_NOTE } ], /* Shopify zone: Hungary */ hu: [ { method: 'DPD - pickup point', price: '&euro;6.50', delivery: 'D+1-2 business days', note: 'Select pickup location in the next step' }, { method: 'DPD - delivery to address', price: '&euro;7.50', delivery: 'D+1-2 business days' } ], /* Shopify zone: Malta, Cyprus */ mtcy: [ { method: 'DHL express', price: '&euro;21.00', delivery: 'D+1-2 business days*', note: 'Available for orders &euro;15+. ' + EXPRESS_NOTE } ], /* Shopify zone: Monaco */ mc: [ { method: 'DHL economy', price: '&euro;10.00', delivery: 'D+3-5 business days' }, { method: 'DHL express', price: '&euro;21.00', delivery: 'D+1-2 business days*', note: 'Available for orders &euro;14+. ' + EXPRESS_NOTE } ], /* Shopify zone: Poland */ pl: [ { method: 'DPD - pickup point', price: '&euro;6.50', delivery: 'D+3-5 business days', note: 'Select pickup location in the next step' }, { method: 'DPD - delivery to address', price: '&euro;7.50', delivery: 'D+3-5 business days' }, { method: 'DHL express', price: '&euro;21.00', delivery: 'D+1-2 business days*', note: 'Available for orders &euro;19.50+. ' + EXPRESS_NOTE } ], /* Shopify zone: Slovakia NOTE: the personal pickup line is not part of the Shopify shipping zones (local pickup is configured separately). Delete the line if you no longer offer it. */ sk: [ { method: 'Osobn&yacute; odber - Ko&scaron;ice', price: 'FREE', delivery: 'Same day', note: 'Ready for pickup the same day if ordered by 14:00 (Mon-Fri)' }, { method: 'DPD - v&yacute;dajn&eacute; miesto (pickup point)', price: '&euro;2.90', delivery: 'D+1-2 business days', note: 'Select pickup location in the next step' }, { method: 'DPD - na adresu (delivery to address)', price: '&euro;3.00', delivery: 'D+1-2 business days' } ], /* Shopify zone: Switzerland, Norway, Aland Islands */ chno: [ { method: 'DHL economy', price: '&euro;15.00', delivery: 'D+3-5 business days', note: 'VAT and import fees are not included' }, { method: 'DHL express', price: '&euro;25.00', delivery: 'D+1-2 business days*', note: 'VAT and import fees are not included. ' + EXPRESS_NOTE } ], /* Shopify zone: United Kingdom */ gb: [ { method: 'DHL economy', price: '&euro;19.00', delivery: 'D+5-8 business days', note: 'For orders &euro;0-&euro;149.99. You will pay UK VAT (20%) + duty to DHL before delivery' }, { method: 'DHL economy', price: '&euro;15.00', delivery: 'D+5-8 business days', note: 'For orders &euro;150+. You will pay UK VAT (20%) + duty to DHL before delivery' }, { method: 'DHL express', price: '&euro;27.00', delivery: 'D+1-2 business days*', note: 'For orders &euro;0-&euro;149.99. You will pay UK VAT (20%) + duty to DHL before delivery' }, { method: 'DHL express', price: '&euro;20.00', delivery: 'D+1-2 business days*', note: 'For orders &euro;150+. You will pay UK VAT (20%) + duty to DHL before delivery' } ], /* Shopify zone: Rest of the world */ row: [ { method: 'DHL express', price: '&euro;55.00', delivery: 'D+3-5 business days*', note: 'VAT and import fees are not included. ' + EXPRESS_NOTE } ] }; /* ======================================================================= COUNTRIES - name shown in the heading, zone, and customs notice on/off ======================================================================= */ var COUNTRIES = { at: { name: 'Austria', zone: 'dach' }, de: { name: 'Germany', zone: 'dach' }, nl: { name: 'Netherlands', zone: 'dach' }, bg: { name: 'Bulgaria', zone: 'bgro' }, ro: { name: 'Romania', zone: 'bgro' }, hr: { name: 'Croatia', zone: 'hrsi' }, si: { name: 'Slovenia', zone: 'hrsi' }, cz: { name: 'Czechia', zone: 'cz' }, fr: { name: 'France', zone: 'west' }, it: { name: 'Italy', zone: 'west' }, es: { name: 'Spain', zone: 'west' }, be: { name: 'Belgium', zone: 'west' }, lu: { name: 'Luxembourg', zone: 'west' }, li: { name: 'Liechtenstein', zone: 'west' }, gr: { name: 'Greece', zone: 'nordbalt' }, lv: { name: 'Latvia', zone: 'nordbalt' }, lt: { name: 'Lithuania', zone: 'nordbalt' }, pt: { name: 'Portugal', zone: 'nordbalt' }, fi: { name: 'Finland', zone: 'nordbalt' }, se: { name: 'Sweden', zone: 'nordbalt' }, dk: { name: 'Denmark', zone: 'nordbalt' }, ie: { name: 'Ireland', zone: 'nordbalt' }, hu: { name: 'Hungary', zone: 'hu' }, mt: { name: 'Malta', zone: 'mtcy' }, cy: { name: 'Cyprus', zone: 'mtcy' }, mc: { name: 'Monaco', zone: 'mc' }, pl: { name: 'Poland', zone: 'pl' }, sk: { name: 'Slovakia', zone: 'sk' }, ch: { name: 'Switzerland', zone: 'chno', customs: true }, no: { name: 'Norway', zone: 'chno', customs: true }, ax: { name: '&Aring;land Islands', zone: 'chno', customs: true }, gb: { name: 'United Kingdom', zone: 'gb', customs: true }, us: { name: 'United States', zone: 'row', customs: true }, ca: { name: 'Canada', zone: 'row', customs: true }, other: { name: 'Other Countries', zone: 'row', customs: true } }; /* ======================================================================= */ var select, infoBox, noSelection, optionsBox, dispatchBox, customsBox; function buildDispatch(options) { var hasPickup = false, hasDPD = false, hasDHL = false; options.forEach(function (o) { var m = o.method; if (m.indexOf('odber') !== -1) { hasPickup = true; } if (m.indexOf('DPD') !== -1) { hasDPD = true; } if (m.indexOf('DHL') !== -1) { hasDHL = true; } }); var html = ''; if (hasPickup) { html += '<p style="margin: 5px 0;">&bull; <strong>Osobn&yacute; odber:</strong> Ready for pickup the same day if ordered by 14:00 (Mon-Fri)</p>'; } if (hasDPD) { html += '<p style="margin: 5px 0;">&bull; <strong>DPD:</strong> Orders received by 12:00 are dispatched the same day</p>'; } if (hasDHL) { html += '<p style="margin: 5px 0;">&bull; <strong>DHL:</strong> Orders received by 14:00 are dispatched the same day</p>'; } return html; } function buildTable(options) { var html = '<div style="overflow-x: auto;"><table style="width: 100%; border-collapse: collapse; margin-top: 15px;">'; html += '<thead><tr style="background-color: #0E5247; color: white;">'; html += '<th style="padding: 12px; text-align: left; border: 1px solid #ddd;">Shipping Method</th>'; html += '<th style="padding: 12px; text-align: left; border: 1px solid #ddd;">Price</th>'; html += '<th style="padding: 12px; text-align: left; border: 1px solid #ddd;">Delivery Time</th>'; html += '</tr></thead><tbody>'; options.forEach(function (o, i) { var bg = (i % 2 === 0) ? '#ffffff' : '#f9f9f9'; html += '<tr style="background-color: ' + bg + ';">'; html += '<td style="padding: 12px; border: 1px solid #ddd;"><strong>' + o.method + '</strong>'; if (o.note) { html += '<br><span style="font-size: 0.85em; color: #666;">' + o.note + '</span>'; } html += '</td>'; html += '<td style="padding: 12px; border: 1px solid #ddd; white-space: nowrap;"><strong>' + o.price + '</strong></td>'; html += '<td style="padding: 12px; border: 1px solid #ddd;">' + o.delivery + '</td>'; html += '</tr>'; }); html += '</tbody></table></div>'; return html; } function render(code) { var country = COUNTRIES[code]; if (!country) { infoBox.style.display = 'none'; noSelection.style.display = 'block'; return; } var options = ZONES[country.zone]; dispatchBox.innerHTML = buildDispatch(options); optionsBox.innerHTML = buildTable(options); customsBox.style.display = country.customs ? 'block' : 'none'; noSelection.style.display = 'none'; infoBox.style.display = 'block'; } function init() { select = document.getElementById('country-select'); if (!select) { return; } infoBox = document.getElementById('shipping-info'); noSelection = document.getElementById('no-selection'); optionsBox = document.getElementById('shipping-options'); dispatchBox = document.getElementById('dispatch-details'); customsBox = document.getElementById('customs-info'); select.addEventListener('change', function () { render(this.value); }); render(select.value); } if (document.readyState === 'loading') { document.addEventListener('DOMContentLoaded', init); } else { init(); } })();
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