Return Policy
Outdoorline is dedicated to providing our customers with the best service possible. We always try our best to satisfy all needs and extra needs of our customers. We want you to feel confident when you purchase with us.
Return window
30 days from delivery
for a full refund
Important: We must receive your return within these 30 days – not just ship it. If 30 days have passed since the date of delivery, we can't offer you a full refund or exchange.
Tip: Start your return early! Shipping typically takes 3–7 days, so we recommend dropping off your package by day 23–25 to be safe.
Items must be returned unused, in original condition with all tags and supporting information (such as packing notes). Products that do not meet these criteria will not be considered for return.
Please notify us about your return by completing our Withdrawal Form before sending the product:
Open Withdrawal FormWe always try to process your refund as quickly as possible – usually much sooner. In accordance with the law, the payment will be refunded within 14 days after we receive the returned goods.
In a hurry? Send us an email and we will prioritize your refund.
Return your own way
The customer is responsible for paying the shipping costs and for the risk of loss or damage to the product during shipping to us. Customer must take reasonable care to ensure that we receive the product(s) and that they are not damaged in transit. This does not affect your statutory rights in respect of defective products.
Please use a shipping service with a tracking number so you can track the status of your shipment. We cannot be held responsible for lost packages, so we strongly recommend you to include tracking and insurance. Please also send us the tracking number, so we can track your return and contact the delivery service if needed.
Shipping charges incurred for returning a product are non-refundable.
Return with our service
We can assist you with the return and offer our courier service (DPD or GLS) to pick up the package from your address at a reasonable price (12–16 EUR) for larger packages the price can be higher. Please contact us for more information about this service.
For Austria, Germany, France, Estonia and the Czech Republic we offer a pickup directly from your address and the option to drop off the package at DPD pickup shops. Here you can check DPD pickup shops near your address.
For other countries we provide GLS drop off.
Return from outside the EU
If you are returning a product from a country outside the European Union, we offer a return via DHL for reasonable prices. This is the only way to send the goods back to us, as it ensures the shipment is correctly declared and cleared through customs.
We do not accept parcels returned by postal services. Shipments sent to us by national post (or any similar postal operator) cannot be accepted or processed, and we are not able to refund such returns.
Before you ship anything: please contact us by email and wait for our return instructions. We will arrange the DHL return with you and send you everything you need, including the customs paperwork.
Our return address is:
Outdoorline / Peter Kuchta
Pri bitunku 11
04001 Kosice
Slovakia
Phone: +421 948 148 606
