Frequently Asked Questions
Do you ship packages worldwide? How much it will cost?
Yes, we ship worldwide, or everywhere where the post offices are able to deliver. Delivery conditions if you are interested in delivery to country which is not specified in the list, please don’t hesitate to contact us by email: info@outdoorline.eu
Would I have to pay additional fees if I am from country within European union?
Slovakia is a member of the EU therefore all prices are final, and you will not pay any fees as customs or VAT in your country.
What shipping methods do you use?
We can dispatch and deliver orders using courier service DHL express. DHL economy, DPD and GLS.
Are you offering express delivery?
DHL Express usually delivers within 1–2 business days after dispatch in many EU destinations. Delivery times are estimates and may be longer for remote locations.
How can I pay?
You have several payment options: VISA, Mastercard, Apple Pay, Google Pay (powered by Stripe), bank transfer, or PayPal. All payment methods are secure.
When will my order be shipped?
In-stock products are usually dispatched on the same or next business day, and no later than two business days unless otherwise stated on the product page.
Why haven't I received a confirmation email yet?
Please check your spam/junk folder. Many spam filters will put legitimate emails in the spam folder. The sender on order-related emails from Outdoorline is info@outdoorline.eu. Please be sure to add this address to your address book to ensure our messages are not mistakenly marked as SPAM.
How can I track my order?
We always sending tracking numbers with url link, where you can track your order. If we forget or the link is not working, please send us an email.
Can I return items if I am not satisfied with?
If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 30 days. Refunds will be issued in the same method of payment as the original payment. Read more in Return policy.
Are you selling to customers from outside of the European Union without value added tax?
We are able to sell our products to customers from outside of the European Union without value added tax.We have implemented geolocation on our web page, so you should be able to see prices without VAT. But however if you put products to your shopping cart and select the appropriate country, you will be able to see prices without VAT.If you need additional assistance or have any questions we will be happy to assist you.
What about warranty?
All the products we selling are new, directly from the manufacturer with full warranty.
We love questions and connecting with our customers to ensure they get the right product for their needs. If you haven't found the answers for your question, please ask us and we will get back to you shortly.
Email us at: info@outdoorline.eu
