Delivery Conditions
Fulfillment Location: Outdoorline, Pri bitúnku 11, 040 01 Košice, Slovakia
We ship orders worldwide from our warehouse in Košice, Slovakia. Most orders are dispatched the same day they are received.
👇 Please select your country from the dropdown above to see available shipping options and prices.
Additional Information
Refused Deliveries
If a delivery is rejected or refused by the customer, a penalty fee will apply to cover return shipping and handling costs:
- EU countries: Penalty fee of €20-30 (depending on country and courier) plus the original shipping cost will not be refunded
- Non-EU countries: Penalty fee of €40-100 (depending on country and courier) plus the original shipping cost will not be refunded
The penalty fee covers the cost charged by the courier service for returning the refused package back to our warehouse.
Tracking
All shipments include tracking. You will receive a tracking number via email once your order has been dispatched.
Delivery Address
Please ensure your delivery address is complete and accurate. We cannot be responsible for delays or non-delivery due to incorrect address information.
Changes to Delivery Instructions and Redirection
If the recipient changes the delivery instructions or redirects the shipment to a different address, delivery location, neighbour, pickup point, or other destination after the shipment has been dispatched, the original estimated delivery time may no longer apply.
Such changes are made directly between the recipient and the carrier and may result in additional processing time or delivery delays. Outdoorline has no control over delivery instructions changed by the recipient after dispatch and cannot be held responsible for delays resulting from such changes or redirection.
Business Days
All delivery times refer to business days (Monday-Friday), excluding public holidays in the destination country.
Questions?
If you have any questions about shipping to your country or need assistance with your order, please contact us at info@outdoorline.eu
